Pixel/Pixel XL Owners Experiencing Failing Microphones Due to Manufacturing Defect

Well, this sucks.

Android Police is some Pixel and Pixel XL owners are experiencing a complete failure of one or more of the microphones in their flagship Android phones. Google claims that less than one percent of their devices are affected; even so, a thread about the issue on the Google Support Forum has over 800 posts thus far.

A Google employee has responded with an explanation of what’s going on. Here’s a summary of that explanation by AP:

Both the Pixel and Pixel XL may have a failure-causing physical default in one of the three microphones on the devices, the primary “phone” input and two ambient mics. It could also be an issue with a hairline crack in the solder of the microphone component going to the phone’s main board.

These two issues seem to cover most of the device problems experienced so far, and the minute physical nature of the defects explains why they can sometimes appear and disappear with tiny variations like phone grip and ambient temperature.

Some users have managed to get their microphones “un-stuck” with applied heat and air via a hairdryer, but it isn’t officially recommended.

The recommended course of action for affected users is to get a replacement phone under warranty from Google. Unfortunately at this point there’s no guarantee that said replacement won’t have the same issue.

Source: Android Police

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