A requiem for Rogers cable Internet.

Here in Canada there isn’t much choice in the way of Internet service providers — there’s Bell in the east, Telus in the west, Videotron in Québec, Rogers in Ontario and Shaw elsewhere. But your choices in any one location are usually limited to DSL or cable, and often just one of each.

Thankfully such is not the case for yours truly, a Rogers cable Internet customer for a few years in the late 1990s, then again from about 2004 until yesterday. Well actually, 30 days from yesterday — I have an extra month of paid service to reconsider, whether I want to or not.

So why the switch?

One reason is purely pragmatic. I’m going with a company called Teksavvy who are themselves wholesalers of Rogers cable Internet — I’ll be getting a better level of service from them than I do with Rogers for $17 CAD less each month.

Another reason is political. While I’ve heard nothing but good things about Teksavvy Rogers has been rightfully accused of all kinds of shady business practices in recent years, including but not limited to:

I’d like to believe that as a Teksavvy customer my online rights will be respected more than they were with Rogers, though if Bill C-32 becomes law it probably won’t matter.

What does matter is that my monthly Internet bill will no longer support this country’s Hearst dynasty, but instead a company more deserving. And I’m pretty stoked about that.

8 comments:

  1. I’ve been with TekSavvy for quite a few years and they’re awesome: static IP, reverse DNS lookup, MLPPP to by-pass Bell’s silly throttling (so they can give their own customers maximum speed and leave us, on third-party resellers, with 25k downloads on peak times), great up time and the ability to run my own servers (mail, ftp, web, etc).

    But the part I love the most: GREAT customer service that’s not outsourced to India. And they’re awesome.

  2. Well at least I don’t have to go through any of these Rogers BS with our Vodafon broadband service. Phew! Not sure I can stand such trash for a sec of my paying life.

  3. Worst part of of moving from Canada was having to find an ISP I knew wouldn’t be as good. TekSavvy was by far the best corporation I’ve ever done business with.

  4. Considering Canada’s relatively low broadband speeds, that high praise, indeed…

    Did you move to the US? If I might ask, who’d you end up with for Internet service?

  5. I worry, how long will Tek last if they rely on buying from Rogers to provide the service though? What if Rogers just refuses to sell to them?

    I don’t mind switching over but I guess there will be some unease in the back of my mind like ‘is this a brief interlude in paradise?’

  6. Rogers does not provide the entire infrastructure, only the “last mile” between your home and the local hub. And our government (in a rare non-bonehead move) has mandated that Rogers make this available to other ISPs.

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